Shipping policy
Shipping Policy
Effective Date: 15th September, 2025
At Jolietopia, we work hard to ensure your beauty products are delivered to you as quickly and safely as possible. Please review our shipping policy below.
1. Processing Time
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All orders are processed within 1–3 business days after payment is confirmed.
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Orders are not processed, shipped, or delivered on weekends or holidays.
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If we experience a high volume of orders, processing times may be slightly delayed.
2. Shipping Times
Since we operate through trusted dropshipping partners, shipping times may vary depending on your location:
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United States: 7–15 business days
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Canada, UK, Australia: 10–20 business days
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Rest of World: 12–25 business days
Please note: Delivery times are estimates and may be affected by customs clearance or carrier delays outside our control.
3. Shipping Rates
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Free Shipping: Orders over [$50] qualify for free standard shipping.
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Standard shipping rates are calculated at checkout based on your delivery location.
4. Tracking Your Order
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Once your order ships, you’ll receive a confirmation email with a tracking number.
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Tracking updates may take 2–5 business days to appear, depending on the shipping carrier.
5. Incorrect Addresses
Please ensure your shipping address is entered correctly at checkout. Jolietopia is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
6. Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in our product prices or shipping fees.
7. Delayed or Lost Packages
While rare, shipping delays can occur due to customs or carrier issues. If your order appears lost or delayed beyond the estimated delivery timeframe, please contact us at jolietopia@hotmail.com and we’ll assist you.
8. Contact Us
If you have questions about your order or shipping, please reach out to us at:
📧 jolietopia@hotmail.com